Basic information on data protection policy

Responsible
Ángel Hernández Ribas
Purpose
We use your data, among other purposes, to manage the contracting of products and services, answer your queries, as well as to, where appropriate, send you personalized communications.
Legitimacy
The legitimacy for the processing of your data lies mainly in the provision of your consent and in the correct development of the contractual relationship with Ángel Fernández.
Recipients
Your data will be processed by data processors.
Rights
You have the right to access, rectify, delete, oppose, limit and request the portability of your personal data.
Additional information
You can consult additional and detailed information about how we handle your personal data and the rights you have by consulting the full text of the Privacy Policy below, as well as the Cookie Policy.
ADDITIONAL INFORMATION ON DATA PROTECTION
Ángel Hernández Ribas( hereinafter, "the Company") undertakes, as the Controller of the processing of your personal data, to adopt the necessary technical and organizational measures in order to ensure that the processing of your data is in accordance with the provisions of Regulation (EU) 2016/679 (hereinafter, "GDPR") and Organic Law 3/2018. The Company treats your personal data in a lawful and fair manner, ensuring that they receive adequate protection and are not subject to misuse. Likewise, the Company's will is to be transparent in the field of the management of the personal data of its customers and users, making available to the former all the necessary information about the collection and processing of their data. The purpose of the Privacy Policy is to inform you about who will process your personal data, why we collect this data, how long we will keep the collected data, to whom we will transfer it and what are your rights in this area. By providing us with your personal information and using our Web Site, we understand that you have read and understood the information on the protection of personal data set out in this Privacy Policy and in the Cookies Policy.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The person responsible for the processing of your personal data is:
Company name: Ángel Hernández Ribas
TAX IDENTIFICATION NUMBER: 44422980K
2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on the products, services or functionalities requested by customers and users, the Company will need to deal with some data or others, which in general will be the following:
  • Identification and contact data: name, surname, contact telephone number, e-mail and, among others;
  • Automatically collected data: when interacting with our Website, certain navigation data is automatically collected. This information is collected through cookies, the regulation of which is detailed in the Cookies Policy Company's Cookie Policy;
The information we may automatically collect relates to your use of our Web Site and the devices you use to access and interact with our Web Site. Some of the data we collect are: the IP address of the device you are using, the browser software you are using, your operating system, the date and time you access the Website, the Internet address of the website through which you accessed our Website, geolocation data, information about the pages visited by the user within the Website and the time spent browsing each page;
The personal data collected are processed for the following purposes:
  • Manage the contracting of the services offered by the Company: to be able to provide you with the service you request.
  • Social networks such as Facebook, Twitter or YouTube in order to collect User comments.
  • Log in and Log out through user name and password generated by the same in order to access the portal "customer area".
  • Quality analysis: to conduct surveys on customer and user satisfaction regarding the quality of services offered by the Company;
  • Customer and user service: channel and attend to their requests, queries and complaints for their management and resolution;
  • Advertising and marketing actions: mainly includes the personalization of the services we offer and making recommendations based on the interaction with the Company through its website. In case you give us your consent, your personal data will be used to periodically send you information about new products that may be of interest to you and to offer you promotions;
Conducting training on the services provided by Ángel Hernández Ribas.
  • Improve the user's experience on the Website: perform analytical and statistical studies on how users browse the Company's Website.
3. WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data depends on the purpose for which we process it, as detailed below:
  • Manage the contracting of the services offered by the Company. The processing of your data is necessary for the correct conclusion and proper development of the contractual relationship with the Company. The legitimacy of the processing of your data also lies in your own consent (when deciding to contract our services) and in the legitimate interest of the Company to carry out the relevant checks in order to identify and prevent possible fraud, as well as for security reasons;
  • Quality analysis. The legitimacy of the processing of your data lies in the legitimate interest of the Company to analyze the degree of satisfaction of customers and users, in order to be able to offer products and services of the highest quality;
  • Attention to users and customers. The legitimacy of the processing of your data lies in the legitimate interest of the Company to respond to your requests and complaints in order to adequately address and resolve your requests. In the case of claims or incidents related to the product or service purchased, the processing of your data is necessary for the Company to fulfill its contractual obligations. In case of queries related to the exercise of your legally recognized rights regarding data protection, the Company requires the processing of your data in order to comply with the legal obligations that bind it in this area;
  • Advertising and marketing actions. The legal basis for processing your data for advertising and marketing purposes is the consent you give us to send commercial communications (which may be personalized) and the legitimate interest of the Company to send you communications similar to those services or products contracted in the past or for which you have shown interest.
Remember that if you have given us your consent to process your data for any purpose, you have the right to withdraw it at any time.
  • Improve the user experience on the Website. The legitimacy of the processing of your data lies in the legitimate interest of the Company to know the degree of user satisfaction and take appropriate corrective measures to improve the quality of our services.
4. HOW LONG WILL WE KEEP YOUR DATA?
Your personal data will be duly stored for the time necessary to use them for the purpose for which they were collected. Personal data will be stored, using appropriate security measures to ensure their accuracy and integrity, for as long as their processing is necessary for the purpose for which they were collected or as long as you do not exercise your right to erasure or restriction of processing. In such cases, we will keep your personal information blocked, without any processing, for the periods provided by law to meet any liabilities and to be able to prove compliance with our legal and contractual obligations. Subsequently, the Company will definitively delete your personal data.
5. WITH WHOM CAN WE SHARE YOUR DATA?
Your personal data will be processed by members of the Company acting on behalf of the organization and in relation to whom appropriate contracts have been concluded, which contain specific obligations of confidentiality and diligent management of personal data in accordance with the legislation in this area. In certain cases, in order to fulfill the purposes set out in this Privacy Policy, the Company needs to share your personal data with the following third parties (processors):
  • Financial entities;
  • Suppliers and partners of services related to marketing and advertising;
  • Public authorities and agencies to: comply with a court order, subpoena or investigation, or for any other reason required by law; address potential liabilities arising from the processing of personal data; prevent unlawful uses of our Website or violations of our Website policies; address third party claims; assist in the prevention and investigation of suspected fraud, among others.
These third party partners only have access to the personal information necessary to perform the relevant services and are required not to use it for any purpose other than that requested. The Company also requires the same level of protection and confidentiality from these third parties that we apply in the management of your personal information. Likewise, all of them are subject to the obligations set forth in their respective data processing agreements with the Company.
6. WHAT ARE YOUR RIGHTS?
You are entitled to exercise the following rights in relation to the processing of your personal data:
  • Access (art. 15 RGPD): allows you to obtain certain information about the purposes for which your data are being processed, the recipients to whom they are communicated or the categories of data being processed, among others.
  • Rectification (art. 16 RGPD): allows you to contact the data controller to modify inaccurate personal data and to complete incomplete personal data.
  • Deletion (art. 17 RGPD): allows you to request the deletion, without undue delay, of your personal data being processed by the controller.
  • Limitation of processing (art. 18 RGPD): allows you to obtain from the data controller the limitation of the processing of your data.
  • Portability (art. 20 RGPD): allows you to receive your personal data or have them sent to a third party, in a structured, commonly used and machine-readable format, provided that the following conditions are met cumulatively:
  • Opposition (art. 21 RGPD): allows you to oppose the processing of your data by the controller. However, you can only exercise this right against processing operations protected by the legitimate basis of a public interest or a legitimate interest of the data controller.
  • Opposition to automated processing (art. 22 RGPD): allows you not to be subject to decisions based solely on automated processing of your data, including profiling, which produce legal effects on you or significantly affect you in a similar way.
6.1. How can I exercise my rights?
In order to exercise your data protection rights, the Company makes available to you the following means:
  • By means of a written and signed request addressed to the Company(calle once nº16), indicating the reason for your request and the right you wish to exercise, attaching a photocopy of your ID card or equivalent document that proves the identity of the applicant;
  • Sending the completed and signed form, attaching a photocopy of the ID card or equivalent document that proves the identity of the applicant, to the following e-mail address: correo@correo.es.
The forms for exercising the various rights are provided below:
Likewise, you have the right to address any claim derived from the processing of your personal data to the corresponding supervisory authority competent in data protection matters: the Spanish Data Protection Agency (Complaint Submission Form).